Terms and Conditions

Terms and Conditions

Rapport Design (Rapport) are committed to complying to the General Data Protection Regulation (GDPR) enforceable by 25th May 2018. These Terms and conditions outline how we use personal information we collect about you when you use this website and our services.

Information Stored & Collected
Rapport’s Business Developer is responsible for communicating with those who have registered with us or ordered our service. These parties include, but are not limited to, suppliers, customers and other businesses in the related industry.

Contact details are obtained directly from the client by the Business Developer and for the express purposes of delivering the services agreed upon.

We may email information about other services that we offer or useful information relating to the digital industry. You will not receive communications unless agreed and you can withdraw at any point. Your information will not be shared to any third parties.

Our Website
Our Website is secure with an SSL Certificate installed. We ensure that all our clients are informed of the importance of SSL Certificates and security.

Third party tracking tools are used to collect data about how you are using our websites. Google Analytics collects information such as search engines used and keywords searched on and this information is collated to identify number of visits to our website and other such statistics for the purposes of improving our website and our marketing. This information is not used for any other purposes.

Google are evolving their practices to comply with GDPR, including the required Data Protection Impact Assessments. Read more on Google’s compliance measures by visiting https://cloud.google.com/security/gdpr/

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour. The information is used to track website visitors and compile statistical reports on website activity.

For further information on cookies visit http://www.allaboutcookies.org/

You can set your browser not to accept cookies and the above link explains how to remove cookies from your browser. Please note, in some cases, some functionality can be lost if cookies are disabled.

Our website contains links to other websites. The privacy policy only applies to this website. Please review the privacy policies of other websites you visit.

The copyright for all the information on each screen and page of our website is owned by or licensed to Rapport, unless we state that it belongs to someone else. You may copy, download or temporarily store extracts from our website for your personal use or to help you use our products or services. You must not alter anything. You cannot use the information in any other way without our written permission.

Our Services
In order to develop a website certain user login details for systems are required from the client. All details are given with consent and permission to use for the purposes agreed. Security methods are in place to ensure data is protected.

Websites require regular and ongoing technical updates to ensure maximum performance. Clients are clearly informed of the services that are ongoing, the costs associated and the frequency of contact. Clients can terminate these services at any point, and direct to another supplier, at which point, we ensure that any information we hold is securely deleted.

The Websites that are developed hold personal data in the back-end of the site. Our company have access to this information through secure procedures, however this information is not used or shared by our company.

Websites that are have contact form functionality; allow for individuals to provide their contact details in order to receive further information. The personal data is stored on the Admin area of a Website and is accessible to the developer through a secure password. This information is not used or shared by our company.

Rapport is committed to securely storing login details for our clients. In order to deliver our services and certain functionality on websites, we may require access to account details. With the explicit consent of the client, we may obtain company logins for: emails, web hosting, social media accounts, and Paypal and ebay accounts to set up E-commerce functionality on websites. The information is only stored until our services have been fully delivered. Information is only accessible via secure passwords and are stored in a secure password manager. Only Rapport Employees are able to access information and do so for the express purposes of delivering our services.

Login details are only shared with third parties in the event of diagnostic issues outside our control, in order to resolve server or plug-in problems. Third Parties providing functionality to websites include; the Server Management Team at Admin Geekz, and the following plug-in developers:

– WP Labs .                   – WooCommerce
– Screets Live Chat .     – Ignite Woo
– Slider Revolution .      – Zapier

Secure and limited login-in access is provided to the product developer and removed as soon as the issue has been resolved. Access is discussed with the client and consent is granted before details are shared. All websites and data are backed up and recoverable.

In order to ensure GDPR compliance, we are liaising with the third parties listed above to ensure they meet GDPR requirements.

Definitions
Secure Password – Maximum numbers of characters available for the specific system, including a variety of uppercase/lowercase, numeric and special characters.

1Password (Version 4) – Password manager that provides a place to store passwords, software licenses and other sensitive information in a virtual vault that is locked with an encrypted master password. The security starts with AES-256 bit encryption and uses multiple techniques to protect your data at rest and in transit.

a) Master Password – The password to unlock your vault and it plays a key role in encryption. The Master Password is memorised by all staff and it is not stored anywhere.
b) Secret Key – Also a star player in key derivation, this unique 128-bit identifier is generated locally. Only you have your Secret Key and it never leaves your devices.
c) Secure Remote Password – A zero knowledge protocol that encrypts all traffic over the network. It also verifies the authenticity of the remote server before sending your information over TLS/SSL.

Dropbox – Dropbox is a file hosting service that offers cloud storage, file synchronisation, personal cloud, and client software. Dropbox is accessed through a super-safe password of 36 varying characters.