Privacy Policy

Privacy Policy

Rapport Design (Rapport) have been operating since 1994, providing creative branding and marketing campaigns through digital media and printed materials.

Rapport are committed to complying to the General Data Protection Regulation (GDPR) enforceable by 25th May 2018. This privacy policy outlines how we use personal information we collect about you when you use this website and our services.

What information do we collect about you?
We collect contact information about you when you register with us or order our services.

We also collect information when you voluntarily complete enquiry forms through our website or contact us through social media.

Website usage information is collected through Google Analytics using cookies. Website usage information includes: domain names, search engines and Keywords used.

How we use information about you?
We collect contact details from individuals who order our services. This information is used for the sole purposes of processing and delivering the agreed services. These contact details are not shared to any parties, other than employees of Rapport Design.

Websites require regular and ongoing technical updates to ensure maximum performance. Clients are clearly informed of the services that are ongoing, the costs associated and the frequency of contact. Clients can terminate these services at any point, and direct to another supplier, at which point, we ensure that any information we hold is securely deleted.

We may email information about other services that we offer or useful information relating to the digital industry. You will not receive communications unless agreed and you can withdraw at any point. Your information will not be shared to any third parties.

Google Analytics is used to identify the number of visits to our website, and other such statistics, for the purposes of improving our website and marketing. This information is not used for any other purposes. Google are evolving their practices to comply with GDPR, including the required Data Protection Impact Assessments. Read more on Google’s compliance measures by visiting https://cloud.google.com/security/gdpr/

Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour. The information is used to track website visitors and compile statistical reports on website activity.

For further information on cookies visit http://www.allaboutcookies.org/

You can set your browser not to accept cookies and the above link explains how to remove cookies from your browser. Please note, in some cases, some functionality can be lost if cookies are disabled.

Marketing
We would like to send you information about our services. You will not receive communications unless agreed and you can withdraw at any point. Your information will not be shared to any third parties.

If you would like to receive information about our services, please fill out our contact form here. You can unsubscribe at any point and your details will not be shared to third parties in any circumstances.

Access to information
In order to develop a website, we require certain user login details for certain systems. You will be fully informed of what details are required, how they are used and why. We ensure full understanding and consent from you before any work begins. We hold this information until there is no longer a business need and it is then removed. For more details please visit our Terms & Conditions.

Some of the websites we maintain for our clients hold contact information for their customers. Rapport employees are able to access this information through secure processes, however this information is not used or shared by Rapport.

Access to your Information and correction

You have the right to request a copy of the information we hold about you. If you would like a copy of what information we hold, please email us at [email protected] or visit our contact page for alternative means.

Other websites
Our website contains links to other websites. The privacy policy only applies to this website. Please review the privacy policies of other websites you visit.

Changes
Our processes are in constant review in line with GDPR. This privacy policy was last updated on 30th March 2018. If you would like to discuss our privacy policy or any information we hold on you, please email us at [email protected] or visit our contact page for alternative means.